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Client support
Three ways to reach us. Managed clients get a 15-minute response during business hours and a 24/7 emergency line for outages.
Open a ticket
Describe the problem and we will respond within 15 minutes during business hours.
Start a remote session
When a technician asks you to connect, launch the secure remote support tool from here.
Staff change request
New hire, departure or role change? Tell us 48 hours ahead and the accounts and devices will be ready.
Remote support launcher: connect this tile to your RMM/remote tool link (ScreenConnect, Splashtop or TeamViewer session page) before launch.
Open a support ticket
Include the computer name if you know it and the best time to reach you. Screenshots help.
What to expect
- Confirmation with a ticket number within minutes
- Engineer response within 15 minutes during business hours
- Status updates until the issue is closed
Staff change request
Onboarding and offboarding done right protects your data and gets new hires productive on day one.
- New hire: accounts, email, device, software and permissions ready before they start
- Departure: access revoked, mail forwarded, data preserved, device recovered
- Role change: permissions and groups updated without over-granting