How managed IT is priced
Quantum charges a flat monthly rate per user (or per device for shared workstations). The rate is set after a free assessment and covers everything required to keep your environment monitored, secure, backed up and supported. It does not change when you have a bad month — that risk is ours.
Three ways to work with us
Managed IT
We are your IT department. Monitoring, security, backup, unlimited support, on-site visits and a vCIO roadmap for one monthly number.
Flat rate per user
Co-managed IT
Your internal team stays in charge; we add enterprise tools, security stack, escalation engineers and after-hours coverage.
Flat rate per user, reduced
Projects
Migrations, office moves, cabling, network refreshes, compliance programs — scoped and quoted as a fixed price before work begins.
Fixed price or published hourly rate
What is always included
- 24/7 monitoring and automated patching
- Unlimited remote help desk with a 15-minute response target
- Security baseline: MFA, managed EDR, email filtering, awareness training
- Backup for servers, workstations and Microsoft 365 with quarterly restore tests
- Documentation in your name and quarterly technology reviews
Frequently asked questions
Why don't you publish a price list?
Because a flat per-user rate depends on how many locations you have, which compliance frameworks apply and what is already in place. We would rather quote a real number after a one-hour assessment than publish a teaser that changes once we see your environment.
What is included in the flat monthly rate?
Monitoring and patching, unlimited remote help desk, a security baseline (MFA, EDR, email security), backup for servers and Microsoft 365, documentation and quarterly reviews. On-site visits are included in most plans.
What costs extra?
Hardware, software licenses, one-time projects (migrations, office moves, cabling) and advanced compliance programs. Projects are quoted as fixed prices or at a published hourly rate before any work starts.
Is there a minimum term?
No. Agreements are month to month with 30 days' notice. Onboarding is a one-time fee that covers documentation and tool deployment.